At TemplateDIY, we specialize in providing high-quality digital products for your convenience. As an e-commerce website, we do not offer physical delivery of products. Instead, all our products are delivered electronically via digital download. This allows us to provide our customers with instant access to their purchases without the need for shipping or waiting for delivery.
Digital Product Delivery:
- Instant Access: Once your purchase is completed and confirmed, you will immediately receive an email containing a download link or access instructions to retrieve your digital product. This ensures that you can start using your purchase right away.
- Downloading Digital Products: To download your digital product, simply click on the provided download link in the email you received. In some cases, you may need to log in to your TemplateDIY account to access the download area. If you encounter any difficulties during the download process, please contact our customer support team for assistance.
- Supported File Formats: Our digital products are available in various file formats, depending on the type of product you have purchased. The supported file formats will be clearly specified on the product page. If you have any questions about compatibility or require assistance with file formats, please reach out to our customer support team.
- Accessing Your Purchases: Once you have downloaded your digital product, it will be available on your device for immediate use. You can save and access your purchases on your computer, tablet, or smartphone, depending on the compatibility of the file format and your preferred device.
Returns and Refunds:
Due to the nature of digital products and the immediate access provided upon purchase, we do not offer returns or refunds on downloaded products unless there is a technical issue or if the product does not match the description provided on our website. In such cases, please contact our customer support team within 7 days of purchase, providing detailed information about the issue. We will work diligently to resolve any concerns and provide a suitable solution.
Customer Support:
We strive to ensure a seamless and satisfactory shopping experience for all our customers. If you have any questions, concerns, or need assistance with your digital purchase, our dedicated customer support team is available to help you. Please reach out to us via our contact page or through the provided email address, and we will respond to your inquiry as soon as possible.
Please note that this shipping policy applies specifically to digital products purchased from TemplateDIY.com. If you have any additional questions or require further clarification, feel free to contact our customer support team.
Thank you for choosing TemplateDIY for your digital product needs. We appreciate your business!